Guaranteed Satisfaction

At Vallence, every detail is designed to provide a refined and confident experience.
If something isn’t exactly right, our support team is here to help with a simple and transparent process.

General Conditions

To request a return or exchange, please contact our support team through our website or by email at:

support@vallence.com

Accepted Reasons

1. Change of Mind

You may request a return within 7 calendar days after receiving your order.

To be eligible, the product must:

Be in its original packaging
Show no visible signs of wear or damage
Include all original accessories and components

Once approved, a prepaid return label will be provided.

2. Manufacturing Defects

Requests related to manufacturing defects must be submitted within 30 calendar days after delivery.

This does not include:

Damage caused by misuse
Natural wear over time
Accidental damage

3. Damaged Upon Arrival

If your order arrives visibly damaged, please contact us immediately and attach clear photos of the packaging and product.

4. Incorrect Item Received

If you received the wrong model, color or size, please contact us within 7 calendar days after delivery so we can arrange the exchange.

5. Inspection & Approval

All returned products are inspected once received.

After inspection and approval, refunds or exchanges are processed within up to 10 business days.

6. Supporting Photos or Videos

To help us process your request efficiently, photos or videos clearly showing the issue may be required.

7. Size & Model Selection

We recommend carefully reviewing product details and sizing information before placing your order.

If the size isn’t ideal, your first exchange is completely free.

Refund Options

Store Credit

You may choose to receive store credit for the full purchase amount to use on future Vallence orders.

Credit Card Refunds

Refund timing depends on your card issuer and may take 1–2 billing cycles to appear on your statement.

Bank Transfer Refunds

Refunds via bank transfer are processed within up to 10 business days to the original account holder.

Other Situations

In cases involving lost shipments or inventory issues, resolutions are typically processed within up to 5 business days.

Questions?

Our support team is always available to assist you.