SHIPPING POLICY
Worldwide Fulfillment
At Vallence, we work with carefully selected manufacturing and logistics partners across Europe, the United States and Asia to ensure reliable delivery and premium quality standards.
For European orders, products may be shipped directly from regional warehouses whenever available.
Order Processing
Orders are typically processed within up to 3 business days (Monday–Friday).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| European Union | 7–10 business days |
Please note:
- deliveries to islands or remote areas may require additional time
- seasonal demand, customs procedures, weather conditions or carrier delays may occasionally affect delivery times
If your order has not arrived within 20 business days, please contact our support team at:
Tracking Information
Tracking details are sent via email once your order has been shipped.
You may also track your order directly through our website using your tracking number.
Shipping Address Accuracy
Please ensure all shipping information is entered correctly during checkout.
If a package is returned due to an incorrect or incomplete address, the customer may choose between:
- reshipment (additional shipping fees may apply)
- refund excluding original shipping costs
Failed Delivery Attempts
Delivery carriers may attempt delivery once before redirecting the package to a local pickup location.
Packages not collected within the carrier’s holding period may be returned to the sender.
Customs, Duties & Taxes
Depending on your region, international orders may occasionally be subject to customs duties, VAT or import taxes.
If this occurs, please contact our support team and we will gladly assist you with the best possible solution.
Split Shipments
Some orders may arrive in multiple packages depending on warehouse availability and product combination.
In these cases, separate tracking numbers may be provided.
Delays Beyond 30 Days
If your package is significantly delayed beyond 30 business days, you may choose between:
- free reshipment
- full refund
Contact
For any shipping-related questions, please contact our support team at: